Privacy Policy

1. Information We Collect

We collect information you choose to provide when you contact Upexcel, request a quote, ask about a project, subscribe to updates, or communicate with our team. This may include your name, email address, phone number, project location, project type, budget range, timeline, message details, and any files or images you submit for review.

We may also collect limited technical information from website usage, such as browser type, device information, pages visited, referring links, approximate location derived from IP address, and other analytics data that helps us understand how visitors use the site.

2. How We Use Information

We use collected information to respond to inquiries, prepare consultations, evaluate project requirements, provide quotes or next steps, schedule follow-ups, improve our website, maintain business records, and communicate about services you have requested.

We may also use information to protect our website, prevent spam or misuse, comply with applicable legal obligations, enforce our terms, and support internal reporting, planning, and service improvement.

3. Project Inquiry And Consultation Details

Information shared during a project inquiry may include property details, construction goals, renovation needs, design preferences, scheduling expectations, and other context required to understand the work. We treat this information as business-confidential and use it only for legitimate service, planning, communication, and record-keeping purposes.

4. How We Share Information

We do not sell personal information. We may share relevant details with trusted service providers, consultants, subcontractors, professional advisers, technology vendors, or project partners when necessary to respond to your request, evaluate a project, deliver services, operate our website, or meet legal obligations.

Where we involve third parties for a project-related purpose, we aim to share only the information reasonably necessary for that purpose.

5. Cookies And Analytics

Our website may use cookies, analytics tools, or similar technologies to improve performance, understand visitor behavior, remember preferences, and measure the effectiveness of content. You can adjust cookie settings through your browser, though some website features may not work as intended if cookies are disabled.

6. Data Retention

We retain inquiry, communication, and project-related records for as long as reasonably necessary to respond to requests, manage business relationships, support project documentation, resolve disputes, comply with legal obligations, and maintain accurate operational records.

7. Security

We use reasonable administrative, technical, and organizational measures to protect information submitted to us. No website, email system, or storage method is completely secure, so we cannot guarantee absolute protection. Please avoid sending sensitive financial, identity, or confidential property documents unless specifically requested through an appropriate channel.

8. Your Choices

You may contact us to request access, correction, or deletion of personal information you have provided, subject to legal, contractual, operational, or record-keeping requirements. You may also ask us to stop non-essential communications at any time.

9. Updates To This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or business practices. The updated date at the top of this page shows when the policy was last revised.